Beoordelingen van SkatePro

Antwoord van SkatePro:  Hi Jill, thank you for taking your time to give us feedback.

We're sorry to hear that you had difficulties with our website. We are a Danish company, based in Denmark. This information can be found on our website. The domain is uk., because we are registered in the UK. This also means that our customers don't need to pay extra fees when ordering from us or returning items to us. We hope to see you again among our customers. 😊 /SkatePro Customer Connection Team

Antwoord van SkatePro:  Hi Simon, thank you for taking your time to give us feedback. It helps us a lot to offer the best service to our customers.

We apologize that you received your product damaged. There are many factors that can lead to a damaged item, such as production errors, transportation issues, or mishandling during the custom clearance process. Even though SkatePro strives for perfection, mistakes can happen.

We would like to offer you some compensation as customer credit for the inconvenience. You can access this among your SkatePro credits, and you can use it on your next purchase. We wish you a nice day! 😊

/SkatePro Customer Connection Team

Antwoord van SkatePro:  Hi Alison, thank you for taking your time to give us feedback.

We're sorry to hear you had difficulties with our return policy. To return an item, our customers need to register their return and pay for the return label. It's not needed to fill out a form for the return address, because we take care of that. After you messaged us, we explained you the process. We haven't received a reply after the last email. We're happy to guide you through, if you need further assistance, so feel free to call us or reach out to email@skatepro.com. 😊 /SkatePro Customer Connection Team

Antwoord van SkatePro:  Hi there! We are sorry to hear that the deck arrived with a dent - we totally agree, that a product of that quality and price range should be in perfect condition when received.
We totally understand the situation and solution - as you know, you are always welcome to reach out to us in a situation like this, so we can find a solution. Happy to hear that it all worked out in the end and that the rest of the products live up to expectations :)

/SkatePro Customer Connection Team

Antwoord van SkatePro:  Hi Tabitha, thank you for taking your time to give us feedback.

We're sorry to hear that the ramp didn't live up to your expectations. In our experience, it's completely usable for scooters, but given the size of it and being a Mini model, we would only recommend it for beginners. We state this in the description of the product. Furthermore, the measurements of the item can also be found there.

Our return policy does not allow the return of used item. This can be found on our website, so our customers are aware of it before purchasing from us. /SkatePro Customer Connection Team

Antwoord van SkatePro:  Hi Andrew, thank you for taking your time to give us feedback.

We're sorry to hear that the skates turned out to be too small. When ordering skates or boots from us, we always advise our customers to check the size guide and choose the size based on their mondopoint, as skates are made differently than normal shoes.

We're sorry that you're not satisfied with our return policy. We don't offer direct exchange to avoid mistakes with resending items. Our return policy can be found on our website, so our customers are aware of this before purchasing from us. /SkatePro Customer Connection Team